How do I return an item?

We offer a 30-day money back satisfaction guarantee on our countertop/undercounter water filters (excluding shower filters & reverse osmosis, defects will be replaced) within 30 days of purchase, provided the product has been properly installed and maintained we cannot accept any item for return after 30 days from the date of purchase for any reason (including defects), however you must call or e-mail us for a Return Authorization Number, without a RAN we will not accept it, any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty, all returns will be subject to a 15% restocking fee plus the shipping costs will be deducted, orders that received free shipping will also be subject to a $9.95 fee or the actual shipping charge, whichever is greater in order to cover the shipping and handling charges, all returns must be unused and in original packaging and include all items parts and manuals originally shipped and same condition as shipped.

Our 30 day money back guarantee does not apply to whole house systems, uv purifiers, well filters, or water chillers.

We do not accept any returns on Pumps only defects, pumps returned under warranty and defects will be repaired or replaced.

Products returned under warranty and defects must be shipped POSTPAID to Crystal Clear Supply.